
Activate Healing YOU
SHIPPING & DELIVERY
Shipping Policy
Courier
- Small orders will be delivered through NZ Post. e.g. Balm and Conditioner.
- Larger orders like Drums, skins will be through Aramex (Fastway)
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All orders will be a tracked service.
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Costs
All Shipping costs will be charged at flat rate or according to the item/s purchased, package’s size and weight.
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Amending Orders
If you need to amend an Order, you will need to contact us directly to discuss any change/s.
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Time Frames
Processing time for orders will be 24hours.
We will make contact with you, to discuss time frame/s for delivery.
Depending on orders, available stock and any customisation.
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Shipping Locations
We will ship to any location within New Zealand.
We are currently working on international shipping and any customs requirements.
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Tracking
All packages will be tracked. We will make contact with you directly with delivery time frame/s and a tracking number.
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When There Is a Problem
If there are any concerns with product quality, packing concerns, please do not hesitate contacting us directly.
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Returns
If a product needs to be returned, lets discuss this directly and find a solutions that works us both.
Refunds will be available is the product is unsound.
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Delays
We will post any delays on the website or make contact with you directly.